Below is a list of frequently asked questions. We have provided this reference as a tool to make your experience as smooth as possible. If you have any additional questions, please feel free to reach out to us at vahlstaff@gmail.com

We have various platforms in which we are very active. This creates a very complex means to follow-up with customers effectively. The BEST and preferred way to contact us is:

  • Send VAHL a message directly on our page
-OR-
  • E-mail vahlstaff@gmail.com. Please include your order number in the subject line of your email.

Please note that our typical business hours are Mon - Fri - 9 am - 4 pm CST

RTS items are products that are in stock in our warehouse. They are typically shipped within two business days.


Pre-Ordered items are items purchased through "collective buying". This is also known as "group buying".

These items are not stored in our warehouse but are sold at significantly reduced prices on the condition that a minimum number of buyers will make the bulk purchase minimum (MOQ)

.

This method of buying guarantees a product to customers that we typically sell out of quickly. However, these items often take 6-8 weeks to arrive at our warehouse from the time the order is submitted to the vendor.
Once VAHL receives the shipment in and ensures correct inventory, the items are shipped out immediately (during normal business hours). 

Customers who do not need their product within an immediate deadline are best suited for our pre-orders.

Pre-Orders are purchases made before we have them physically on hand. These items are bought in bulk and must reach a minimum order requirement (MOQ).

With larger quantities sold, we bulk purchase these items for a negotiated, better price. This, in turn, creates guaranteed items to our buyers at maximum savings.

We ask that you DO NOT pre-order an item if you are expecting it by a particular deadline or are in any rush to receive this what so ever. 

  • Pre-Orders will have the words "Pre-Order" within the title and also within the description.

    • Additionally, there is usually a checkbox that you must check when ordering a pre-ordered item indicating your agreement to the terms of a standard pre-order. 
  • All other items, unless otherwise noted are considered to be in stock and ready to ship. 
  • RTS orders typically ship within 2 business days.

    This time may increase under certain circumstances:

    • Weekends or holidays 
    • Holidays within countries we import from (e.g. China, CNY runs nearly the entire month of February)
    • Multiple Pre-Order Arrivals
    This is fairly uncommon and is 100% unplanned, but this does happen on occasion.

    In this instance, for whichever reason, multiple pre-ordered shipments that were not intended to be received the same day -- are delivered to our warehouse all on the same day.


    Once we relocate to our bigger facility, this will no longer be an issue-- as the departments for receiving will be entirely separate. 

    • Large Sale Events
    In the event that we run a popular sale (such as Black Friday/Cyber Monday), our increased sales may delay shipment. We are not able to hire additional staff to ship these items as our overhead will often cost more than profit. These are typically instances in which we liquidate products. This only happens a few times/year. We will update you accordingly.  

    First, we recommend you create a free account in our store.

    This will keep a history of all orders placed with us, and update to display the fulfillment status of each order.


    When the item ships, you will receive an email with tracking.

    This tracking number is also found on the above-described order history page of your account.

    Please note that using different email addresses (including those with typos) creates a separate account in our store. We are not able to merge accounts.

    • You may create a FREE account here 
    • You may login to your existing account here

    You are also welcome to also join our Facebook Group, VAHL VIP for status and updates of Pre-Orders. We also utilize our group for input on products we may offer and much more!

    Standard pre-orders will ship 6-8 weeks after the pre-order CLOSES. "Closing" means that the particular day in which the last orders are accepted (deadline). This date may be extended or closed sooner at the discretion of VAHL, LLC.

    Typically these are only extended if we have not met a minimum order quantity. Extending this date allows us to reach out to buyers to help us assist and "fill" the buy-in before we cancel it entirely.

    In the rare event that we have not met the minimum order requirement (MOQ), all purchases made toward the pre-ordered item canceled and refunded 100% to the original form of payment.

    The best means to keep up to date with any and all pre-orders or shipping delays is via our VIP Facebook group, VAHL VIP.

    These estimated timeframes do not include the time it takes for the items to be shipped from us to you. That is purely dependant on the Post Office or whichever delivery company is used.

    Our return policy is located here.

    1. Log into your account here.
    2. Scroll to the bottom of the page > click on "View Address".
    3. At the top will be the area to click "add new address".
    • Make sure to click the "Make Default" checkbox at the end before adding the address.
    • You may also change your address during the checkout process. This is also where you will change your billing address.

    For an existing order:

    You will need to supply the following information:
    1. Order number(s) that are applicable to the outdated address.
    2. The new address you wish to use for the above-mentioned order(s).
    You will STILL NEED to update your address in your account for any new orders placed from that point forward.

    Memberships to all of our subscriptions are very limited. Availability of these subscription spots is first posted in our Facebook group.

    After you are granted membership, you may be put on a waiting list.

    The post for the waiting list (in our FB group) may be found here

    There are three different ways to get to your subscription settings: 
    1. You may do so by clicking here  
    2. From the footer of our website click > "Manage Subscriptions"
    3. After logging in to your account, located between your name and address there is a link labeled "Manage Subscriptions". 

    From there, on the right side, click "Manage". At the bottom will be a link labeled "Cancel Order". Click this to cancel your subscription.

     Subscription orders are handled different entirely. You must login to manage your subscription here and change the address from this menu.

    How does sizing run on your leggings?

    Please check our size chart found here

    Buttery Shorts size charts may be found here

    Our tops are supplied by various suppliers and fit differently based on style. If the item is manufactured from a non-US vendor or we historically are aware if the size runs differently than standard US sizes, there will be a specific size chart in the description. 

    You may also check Instagram using the hashtag #vahlinlove to see what our Brand Reps and customers say about the way our items fit. Our Facebook group VAHL VIP often posts many pictures, reviews and examples of our items and how they are worn.

    Easy peasy! When checking out switch the "ship to" address to the recipient’s address. JUST remember to change it back to your address when you place your next order.
    Currently, we are not able to provide this service. However, within the next few months, this will be an option we will offer at our new location.
    Not at this time. We are in the process of building a warehouse and will be offering a small area dedicated to items for pick up. However, we still plan to have 97% of all shopping occur online.
    At checkout, you have the option for free shipping or other postal service shipping methods.

    Purchasing the expedited postal method does not ensure your order is rushed ahead in our warehouse.

    Only the postal service in which you choose at checkout, is the service that is rushed. This is simply a postage purchase method upgrade.

    If you would like to pay to expedite your order in the shipment from VAHL Warehouse to you, you may do so by purchasing however many items you need to be rushed here.

    You must also purchase the correct shipping POSTAGE option to pay for the postal delivery rush service. We are not able to control how quickly the postal service delivers the item to you once it is out of our hands.

    No. Pre-orders come from various manufacturers. Therefore, they will not arrive at the same time.

    If all of your items are not in the warehouse it causes a backlog which delays shipping operations.

    YES! Gift Cards may be purchased here:

    How do I wash my leggings?

    Hand-wash and hang to dry.

    No, unless specifically otherwise stated. With shipping now being offered FREE, we ask that you place two separate orders. Failure to do so will result in a delay of your order shipment -- for your ready to ship items. Once the pre-ordered items arrive, the entire shipment will then be shipped out if they are combined. 

    CANADA: With our growth and numbers of international buyers increasing in Canada, we have been able to provide NEW, FANTASTIC shipping rates just for YOU!(LESS THAN $10 USD). This typically applies to 2 (two) pair of leggings or one (1) tunic.


    Unlisted Countries: If you reach checkout and note that there is not an option for a specific location, please email us the location, and we will be happy to add it to our system.

    We will notify you once this is corrected, so that you may complete your purchase.

    Our buttery leggings are our most popular type of legging. They are available in full length, capri or drawstring capri. You will find a variety of patterns including solids in our signature buttery fabric.

    All of our soft leggings are a double brushed material, meaning they have been combed ("brushed") with special brushes that create a soft, comfortable texture and feel like air when worn.

    The primary difference in our buttery leggings versus peach skin is the fabric content.

    Butter

    • 95% Polyester / 5% Spandex or  92% Polyester, 8% Spandex

    Peach

    • 88% Polyester / 12% Spandex
    • Inseam: 26"

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